Senior Manager - Operations
senior manager-operations,head/vp/gm,operations management,service delivery management,accounts payable,accounts receivable,atm operations,vendor management,sla management,banking operations,voice process,regional management,Service Delivery
Job Description / Candidate Profile
PMP Certified Professional with over 18 years of experience in Project Management, Service Delivery and Service Operations in IT and ITES organization.Have consistently grown across the hierarchy and successfully delivered at senior level positions with leading organization; demonstrated stability & consistent delivery across assignments.Holds the distinction of working in different industries like Banking Telecom, IT Infrastructure and BPO (Voice & Non-Voice). Hold Domain Expertise in Accounts Payables, Accounts Receivables and Order to Cash and Record To Report, Reconciliations, IT Infrastructure, Technical Support, Field Operations, Region Management.Currently working with TATA Communications Payment Solutions (TCPSL), Pune. Joined in Oct 2012, spent over 6.5 years in Service Delivery and Service Operations, contributed positively in meeting organizational objectives.