Shipping Terms & Conditions

Brand: ZJELL
Legal Entity: Wedge Industries Limited
Registered Address:
5th Floor, Wing A, Statesman House,
148 Barakhamba Road, Connaught Place,
New Delhi 110001, India
Email: cs@zjell. com

1. Global Shipping Coverage

ZJELL offers worldwide shipping through a network of trusted logistics partners. We currently ship to over 50 countries including the United States, United Kingdom, UAE, Canada, Australia, European Union, and major Asian destinations. If your country is not listed during checkout, please contact us for a custom shipping quote.

2. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next working day.
In case of high demand, processing may be extended. We will notify you in such instances.

3. Estimated Delivery Times

Delivery time may vary based on destination, customs clearance, and local courier performance.

4. Shipping Charges

Shipping charges are calculated at checkout based on location, package weight, and delivery method.
Free shipping may be available for specific offers, countries, or minimum order values.
Custom orders or bulk/B2B shipments may incur special shipping fees.

5. Tracking Information

Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment in real-time.

6. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs charges as per local regulations.
These charges are the responsibility of the recipient and are not included in the product or shipping cost.
ZJELL will not be responsible for delays caused by customs clearance.

7. Delivery Delays

ZJELL is not liable for shipping delays due to:

Incorrect shipping information provided by the customer
Natural disasters, strikes, or courier-related disruptions
Customs delays or local regulatory issues

We will make every effort to assist you in resolving shipping concerns with the courier.

8. Undeliverable Packages & Re-Shipments

If a package is returned due to incorrect address, non-availability, or refusal to accept, reshipping fees may apply. We will contact you to arrange reshipment or a refund minus shipping and handling costs.

9. Shipping for Returns & Replacements

Return shipping is the responsibility of the customer unless:

The product was delivered damaged, defective, or incorrect
Covered under a specific ZJELL Return Policy promotion

In such cases, please contact cs@zjell. com within 48 hours of delivery.

10. Contact Us

For any shipping-related questions or issues, please contact our support team:
📧 Email: cs@zjell. com
📍 ZJELL – A Brand of Wedge Industries Limited
5th Floor, Wing A, Statesman House,
148 Barakhamba Road, Connaught Place,
New Delhi 110001, India